Frequently Asked Questions

Frequently Asked Questions

As we continue our efforts to provide exceptional customer service, we are happy to share with you that effective March 27th, 2023, we will be utilizing a new system for your service scheduling, billing, invoicing, and more. This will allow us to better serve you as a customer. This also includes implementing a new phone menu to assist with routing your inquiries on scheduling, billing or new service requests to the most appropriate colleagues to support your needs. This system upgrade will not impact the world-class service you receive today. However, we realize there may be customer questions about this transition, so we have compiled a list of frequently asked questions for your reference.

No. Please mail payments to:

Bug Out
PO Box 740608
Cincinnati, OH 45274

Yes. You will receive a new account number that can be found on your next invoice dated on or after March 27, 2023. customers billed separately for each location will continue to receive separate invoices. However, each invoice will now have a new account number.

Please use out new Customer Self Service Portal. You’ll need to enter the email address linked to your account and create a new password to access your account information. Once registered, you’ll be able to view and pay bills, see your services and do much more.

No, you are not being double billed. If you have already received an invoice for a past service, and have received a requested duplicate copy, chances are that the invoice number has also changed – along with your account number. Please call us to reach one of our customer service representatives who will be able to assist you with more information.

Yes. Please send your request for our new bank account information to

No. Rest assured that your Specialist has not changed due to this system migration.

No. We are not changing the service frequencies or prices for our customers during this migration process. You will receive the same great service at the price you were previously being billed.