faqYou’ve got pests, we’ve got answers. When it comes to pests, nothing seems simple. They are quick to multiply and hard to eradicate. This is why you should trust the professionals at Bug Out. Whether you’re interested in our processes or want to know more about how our treatments impact the environment, get to know us better with the answers below.

General Questions

Why is Bug Out the best choice?

Bug Out Service is a full-service pest management and lawn solutions company. We offer environmentally conscious solutions with professional, friendly and prompt service. We are fully licensed and insured, with a full-time training staff and experienced long-term employees. We pride ourselves on innovative techniques and procedures for your pest control solutions. We’re always working to stay on the cutting edge of the pest control industry. See our Customer Care Center for assistance, or contact our friendly customer service reps for more information.

Is Bug Out a local company?

Bug Out was founded by John Sessions in 1963. Family-owned and locally-operated for over 50 years, Bug Out is now part of a Florida-based partnership of quality companies – Environmental Pest Service. With several neighborhood offices and local expertise to best serve you, Bug Out is still a local company.

Are your products affecting the St. Johns River?

Our "River-Friendly" lawn care program is compliant with the Green Industries Best Management Practices for the Protection of Florida's Water Resources.

Billing and Service

Why am I paying monthly for service when I am serviced quarterly for pest control or termite service and every other month for lawn service?

Bug Out strives to provide the most convenient forms of billing. We take the annual pest control service charge and lawn service charge and break it down into monthly payments for your convenience.

Can I pay my bill online?

Yes. For your convenience, you can access our Customer Portal online where you can look up service records and history, ask questions, make a payment and even set up automatic bill pay. Contact us for help setting up your online access.

Pest Control

How do your products affect the environment?

Bug Out Service is proud to use the latest Integrated Pest Management (IPM) techniques. IPM is an effective and environmentally-sensitive approach to pest management that relies on a combination of common-sense practices and innovative methods. IPM programs use current, comprehensive information on the life cycles of pests and their interaction with the environment. This information, combined with available pest control methods, is used to manage pests economically and effectively with the least possible hazard to people, property and the environment.

Why can’t I just do it myself?

Many products can be purchased by the consumer; however, using the correct application and proper amount of product – which are both necessary to provide the best pest control – is important. Our highly-trained service professionals have the training to provide more effective results. Proper identification of the pest is also necessary to determine treatment measures. Products are also required by law to be applied in the manner consistent with the label.

Are your services and products child and pet friendly?

Yes! By using Integrated Pest Management processes and highly-trained technicians, we are able to keep our pest control treatments safe for people, pets and the environment.

Will my neighbor’s pests affect my property?

A full property evaluation would be necessary to determine how the pest pressures would translate to your property. Contact us to set up an initial inspection.

Why should I care if my property or home is treated multiple times a year?

In correspondence with the Integrated Pest Management system, our applications have residual properties that should be repleted after three months. A quarterly inspection of the home is also a preventative measure to diagnose any high-risk areas as they come up.

Why don’t you come inside during each service for pest control?

Our IPM approach to pest suppression focuses on where most pests come from—the outside of your home. However, if you have a pest problem inside, please let your service professional know, and we’ll be happy to evaluate the issues and treat them as needed.

Will your service completely eliminate pests?

There are pests that are treated with the intent of elimination. While we can’t guarantee that some pests won’t linger or come back over time, our frequent service visits ensure we are consistently applying treatments for the highest likelihood of eradication and prevention.

What is the cost of a re-treatment?

Re-treats are absolutely free.

Lawn and Ornamental

Why can’t you give a price for lawn or ornamental shrub service over the phone?

For an accurate quote, it’s necessary to inspect and measure the lawn and/or ornamental shrubs. Our rate is based on square footage and the amount of treatment needed for care. Contact us for a free property evaluation and let us make a service recommendation for a beautiful lawn.

Are fire ants included in the lawn service?

Treatment for fire ants, though not included in our regular lawn care program, is available.

What are you applying to my lawn?

Bug Out uses a variety of professional liquid and granular products to fertilize and reduce pests in your lawn and shrubs. Products and treatments can vary based on the season, precipitation and conditions of your property.

How long does it take to see results for weed suppression?

Bug Out offers several services for weed and disease suppression: Broadleaf weed management minimizes existing weeds and suppresses new weeds from popping up, while disease suppression is through cultural recommendations, nutritional additives, and fungicides. Typically, it takes 2 to 4 weeks before you see results from the application. Variables such as temperature and rainfall can affect results.

What pests are covered with the lawn service?

Bug Out offers protection for your lawn and shrubs against pests such as chinch bugs, mole crickets, armyworms and sod webworms.

If I have lawn service, why do I have moles?

Moles feed on earthworms; therefore, they are not feeding on the insects we treat in your lawn. If you have a mole issue, please contact us for suggestions on how to reduce the population in your yard.

What lawn treatments do you recommend for pet owners?

We ask that you keep people and pets off any spray applications until they have thoroughly dried. Watering the application the following day will help move any products from the foliage into the soil, making it safer for your pets to roll around on. Our technicians will provide specific guidance for your custom treatments.

Termites

Why can’t you give a price over the phone for Termite Services?

Due to several different types of construction models, we need to inspect your home before we can determine which treatment will best protect your home. The cost for these services is based on square footage and the type of treatment we use.

Why are you coming out two times a year when my neighbor only has an inspection once per year?

We believe in a proactive approach. We monitor your home two times a year for termite activity so we can quickly spot conducive conditions that may lead to an infestation and treat them before they become a problem.

Do you offer baiting or liquid termite treatments?

To provide the best protection possible, we offer customers a proven baiting system, Sentricon® System with Always Active™ technology.

If you have any questions that weren’t covered, please contact us today and let our friendly staff get you answers.