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FAQ (Bug Out)

Serving Charlotte | Raleigh – Durham | Greensboro

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When it comes to pests, nothing seems simple. They are quick to multiply and hard to eradicate. This is why you should trust the professionals at Bug Out. Whether you’re interested in our processes or want to know more about how our treatments impact the environment, take a few minutes to explore our website and see why so many of your friends and neighbors have put their trust in Bug Out.

General Questions

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Bug Out is a full-service pest management and lawn solutions company. We offer environmentally conscious solutions with professional, friendly and prompt service. We are fully licensed and insured, with a full-time training staff and experienced long-term employees. We pride ourselves on innovative techniques and procedures for your pest control solutions. We’re always working to stay on the cutting edge of the pest control industry. See our Customer Care Center for assistance, or contact our friendly customer service team for more information.

Bug Out was founded by John Sessions in 1963. Family-owned and locally-operated for over 50 years, Bug Out is now part of a Florida-based partnership of quality companies – Environmental Pest Service. With neighborhood offices in North Carolina, Virginia and Florida, Bug Out is still your local company with local expertise to best serve you. Bug Out will be operating as Active Pest Control in Virginia.

Our “River-Friendly” lawn care program is compliant with the Green Industries Best Management Practices for the Protection of Florida’s Water Resources.

Billing and Service

Bug Out strives to provide the most convenient forms of billing. We take the annual service charges and break them down into monthly payments for your convenience.

Yes. For your convenience, you can access our Customer Portal online where you can look up service records and history, ask questions, make a payment, and set up automatic bill pay. You can even pay your bill via text! Please use the instructions on this page for help setting up your online access.

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Pest Control

Bug Out is proud to use the latest Integrated Pest Management (IPM) techniques. IPM is an effective and environmentally-sensitive approach to pest management that relies on a combination of common-sense practices and innovative methods. IPM programs use current, comprehensive information on the life cycles of pests and their interaction with the environment. This information, combined with available pest control methods, is used to manage pests economically and effectively with the least possible hazard to people, property and the environment.
Many products can be purchased by the consumer; however, using the correct application and proper amount of product – which are both necessary to provide the best pest control – is important. Our highly-trained service professionals have the training to provide more effective results. Proper identification of the pest is also necessary to determine treatment measures. Products are also required by law to be applied in the manner consistent with the label.
Yes! By using Integrated Pest Management processes and highly-trained technicians, we are able to keep our pest control treatments safe for people, pets and the environment.
A full property evaluation would be necessary to determine how the pest pressures would translate to your property. Contact us to set up an initial inspection.
In correspondence with the Integrated Pest Management system, our applications have residual properties that should be repeated after three months. A quarterly inspection of the home is also a preventative measure to diagnose any high-risk areas as they come up.
Our IPM approach to pest suppression focuses on where most pests come from—the outside of your home. However, if you have a pest problem inside, please let your service professional know, and we’ll be happy to evaluate the issues and treat them as needed.
There are pests that are treated with the intent of elimination. While we can’t guarantee that some pests won’t linger or come back over time, our frequent service visits ensure we are consistently applying treatments for the highest likelihood of eradication and prevention
Re-treats are absolutely free.

Lawn and Ornamental

For an accurate quote, it’s necessary to inspect and measure the lawn and/or ornamental shrubs. Our rate is based on square footage and the amount of treatment needed for care. Contact us for a free property evaluation and let us make a service recommendation for a beautiful lawn.
Treatment for fire ants, though not included in our regular lawn care program, is available.
Bug Out uses a variety of professional liquid and granular products to fertilize and reduce pests in your lawn and shrubs. Products and treatments can vary based on the season, precipitation and conditions of your property.
Bug Out offers several services for weed and disease suppression: Broadleaf weed management minimizes existing weeds and suppresses new weeds from popping up, while disease suppression is through cultural recommendations, nutritional additives, and fungicides. Typically, it takes 2 to 4 weeks before you see results from the application. Variables such as temperature and rainfall can affect results
Bug Out offers protection for your lawn and shrubs against pests such as chinch bugs, mole crickets, armyworms and sod webworms.
Moles feed on earthworms; therefore, they are not feeding on the insects we treat in your lawn. If you have a mole issue, please contact us for suggestions on how to reduce the population in your yard.
We ask that you keep people and pets off any spray applications until they have thoroughly dried. Watering the application the following day will help move any products from the foliage into the soil, making it safer for your pets to roll around on. Our technicians will provide specific guidance for your custom treatments.

Termites

Due to several different types of construction models, we need to inspect your home before we can determine which treatment will best protect your home. The cost for these services is based on square footage and the type of treatment we use.
We believe in a proactive approach. We monitor your home two times a year for termite activity so we can quickly spot conducive conditions that may lead to an infestation and treat them before they become a problem.
To provide the best protection possible, we offer customers a proven baiting system, Sentricon® System with Always Active™ technology. If you have any questions that weren’t covered, please contact us today and let our friendly staff get you answers.

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